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NEW HOPE FAQ

Sourcing from China, answered.

Your guide to working with a sourcing team in China: how it works, how to get started, how goods get to you.

FAQs

Core sourcing questions

The questions we are asked most often.

Send us your requirement by email or through the enquiry form: product, quantity, target price and any photos or specifications. We confirm the brief in writing and come back with a supplier shortlist and indicative pricing.

No. Many clients start with a photo or a rough idea. We help turn it into a specification a factory can quote on.

It depends on the product. A shortlist and indicative pricing usually come first; samples and production timelines follow and are set out in the quotation.

That is common. We handle suppliers, documents, inspection and freight, and explain each step as we go.

Minimums are set by each factory and vary by product. We tell you the MOQ for each supplier on the shortlist before you commit.

FAQs

Getting started

What to prepare before your first order.

Product name or photos, quantity, target price, destination country and any certification your market requires.

Yes. We can verify, inspect or manage suppliers you already use, as well as find new ones.

English for clients and Chinese with factories. Quotations, invoices and reports are issued in English.

FAQs

Sourcing process

How an order runs from enquiry to delivery.

Our offices in China follow production to schedule and send updates at each milestone.

Inspection is arranged according to order value and type of goods, before goods leave the factory.

Yes. Goods can be received, checked and consolidated in China into one shipment.

FAQs

Shipping & delivery

Freight, customs and trade terms.

We quote and deliver under the trade term agreed for each order, such as EXW, FOB, CIF or delivered terms.

Yes. We ship to the Gulf and to other markets under the trade term agreed for each order.

FAQs

Markets we deliver to

Where our clients are and how we support them.

We work with buyers in the Gulf, the wider Middle East and other markets.

Our team works China time (GMT+8). Calls can be arranged at a time that suits you.

We ship under the trade term agreed for each order. For import clearance we work with your forwarder or customs broker.

FAQs

Certificates & compliance

Documents your market may require.

It depends on the product and the destination market. Tell us both at the start and we confirm the requirements with the supplier before production.

Testing can be arranged with third-party laboratories where your market or your buyer requires it.

Certificates and test reports are collected with the order documents and shared with you before shipment.

Still have questions?

Send them to us by email. We respond to most enquiries within one business day.